Shipping Policy

Shipping Policy

Thank you for shopping with us! We strive to offer you the best shopping experience and timely deliveries. Please read the following shipping policy for information on how we handle your orders.

1. Processing Time

  • Orders are processed within two business days (Monday through Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed on the next available business day.

  • You will receive an email confirmation once your order is processed, including tracking information (if applicable).

2. Shipping Methods & Costs

  • Shipping costs are calculated at checkout based on your order total, destination, and selected shipping method.

  • Orders over $50 may qualify for free shipping (exclude certain locations or items, if applicable).

3. Shipping Restrictions

  • We currently only ship to United States. Please ensure your shipping address is within the regions we serve.

  • We do not ship to P.O. Boxes or APO/FPO addresses.

4. Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number.

  • Please allow 24-48 hours for tracking information to update.

5. Lost or Stolen Packages

  • If your package is lost or stolen, please contact our customer service team at Kimsez@outlook.com.

  • We are not responsible for lost or stolen packages once the tracking shows "Delivered." However, we will assist you in filing a claim with the shipping carrier if needed.

6. International Shipping

  • For international orders, the customer is responsible for any customs fees, taxes, or import duties that may apply.

  • Delivery times for international orders may vary and are subject to delays due to customs processing.

  • Please note that we are not responsible for any delays caused by customs or postal services in the destination country.

7. Order Modifications or Cancellations

  • If you need to modify or cancel your order, please contact us within 48 hours of placing the order. After that time, orders may already be processed and shipped.

8. Return & Exchange Policy

  • For information on returns and exchanges, please refer to our [Return Policy] page.

9. Contact Us

If you have any questions about your shipment or need assistance, please don't hesitate to contact us at Kimsez@outlook.com.